Shipping Policy

Thank you for shopping with Panoza. We are committed to providing a smooth, reliable, and efficient delivery experience for our customers.

Shipping Coverage

Panoza currently delivers orders across Pakistan. International shipping may be available for selected products and destinations upon request.

Order Processing & Dispatch

• Orders placed before 2:00 PM (PST) are usually processed and dispatched on the same business day.
• Orders placed after 2:00 PM will be processed on the next working day.
• Orders received on Sundays or public holidays will be processed on the following business day.

Please note that order processing times may vary during peak seasons, promotional campaigns, or unforeseen circumstances.

Delivery Timeframe

Estimated delivery times are as follows:

• Major Cities: 2–4 Business Days
• Other Cities & Remote Areas: 3–7 Business Days

While we strive to meet these delivery estimates, actual delivery times may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or operational disruptions.

Shipping Charges

Shipping charges are calculated based on multiple factors, including:

• Product weight
• Package dimensions
• Delivery location
• Courier service rates

Shipping costs will be displayed at checkout before order confirmation.

For heavy, oversized, or special-handling products, additional shipping charges may apply.

International Orders

For international deliveries:

• Shipping rates vary depending on the destination country, package weight, dimensions, and courier service selected.
• Delivery timelines vary by destination.
• Customs duties, import taxes, clearance fees, and any local charges imposed by the destination country are the sole responsibility of the customer.
• International shipping charges will be calculated and confirmed before dispatch.

Cash on Delivery (COD)

Cash on Delivery is available on eligible products and locations within Pakistan.

Certain products may require partial or full advance payment. Such requirements will be clearly stated on the product page before purchase.

Tracking Information

Once your order has been dispatched, tracking information may be provided to help you monitor the status of your shipment.

Failed Deliveries

Customers are responsible for providing accurate shipping details and a valid contact number.

If a delivery cannot be completed due to:

• Incorrect address information
• Customer unavailability
• Refusal to accept the parcel

the order may be returned, cancelled, or subject to additional delivery charges for re-dispatch.

Delivery Delays

Panoza shall not be held liable for delays caused by:

• Courier service disruptions
• Weather conditions
• Public holidays
• Customs clearance procedures
• Natural disasters
• Events beyond our reasonable control

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us on the same day of delivery.

A clear unboxing video showing the sealed package and the issue with the product is required for claim verification.

Claims submitted without an unboxing video may not be eligible for replacement or resolution.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact our customer support team for assistance.